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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kim Crumrine

Kim Crumrine

January 29, 2026

5  out of  5
rating by Kim Crumrine
"Suzanne and her staff are friendly, knowledgeable and reliable. We have been with her nearly 30 years and she has taken great care of home, car and other insurance needs. She’s the absolute best!"
We responded:
"I'm so glad that we have given you great service. Your comments make me blush. Thank you. I'm so happy that you have kept trusting us to help you with your insurance."
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Julie Hartfelder

January 24, 2026

5  out of  5
rating by Julie Hartfelder
"We have been with Suzanne Rizer at State Farm for going on 36 years. She has always been friendly, proactive, knowledgeable and business like. A very great insurance representative. During our time with her she has insured 3 houses, probably 10 or more cars (can’t count), a motor cycle and some personal items. We also added an umbrella policy. Our daughter also purchased renters insurance when she move out and into an apartment through Rizer Insurance. We have had car accident claims, hail claims and probably some other things I can’t remember along the way. Suzanne and Heather have always dealt with them in a very caring and professional manner."
We responded:
"We’re thrilled to have exceeded your expectations, Julie! Thank you for sharing your experience. – Suzanne Rizer - State Farm Insurance Agent"
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Brian Milovich

January 17, 2026

5  out of  5
rating by Brian Milovich
"Heather in the office is very helpful whenever I call for all sorts of reasons."
We responded:
"I'll let Heather know your appreciation. I really appreciate the stars and the comment. We're so glad to choose us out of all the possible insruance agents out there. You are great!"
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Bruce Souders

January 17, 2026

5  out of  5
rating by Bruce Souders
"I have been with Suzanne and Heather for a number of years, I think since around 1989 and they have always been there when I have questions or need to file a claim. I highly recommend them."
We responded:
"I was a relatively new agent when you trusted me with your insurance. I'm so happy that you did. I truly appreciate you and the time you took to write this lovely review! Your recommendation is invaluable."
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Navira Abbasi

January 16, 2026

5  out of  5
rating by Navira Abbasi
"prompt, professional and friendly"
We responded:
"Thank you for the 5 star review and the kind comments. You pushed my number to 175!. You are so special. I'm thankful that you choose us to help you with your insurance needs."
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Jonathan Athnos

January 15, 2026

5  out of  5
rating by Jonathan Athnos
"Suzanne and Heather have been fantastic. Helped me get set up with my cross state move, handled my renters insurance for the new apartment with ease, and are incredibly responsive. Can not recommend them enough!"
We responded:
"WOW! That is a fantastic review. You are very articulate and kind. Thanks for taking the time to do this for us. "
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Mary Blackburn

January 6, 2026

5  out of  5
rating by Mary Blackburn
"Suzanne has been my State Farm agent for 20 years. I can always count on her for good advice on car and home insurance coverage."
We responded:
"How kind of you to leave such a lovely review.! I really appreciate it and you. Thank you for choosing me as your insurance agent all of these years."
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Michelle Watson

December 14, 2025

5  out of  5
rating by Michelle Watson
"We have been with Suzanne Rizer for over 30 years and we have had a wonderful experience the entire time. She knows us by name and responds to our questions and needs immediately. She also has a terrific assistant named Heather. We would absolutely recommend Suzanne!"
We responded:
"Thank you, Michelle, for the lovely compliments. We are so happy to help and thankful that you are happy with our service. We've loved having you and your family as part of our "family" all of these years."
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Ann

December 5, 2025

5  out of  5
rating by Ann
"Susan was so kind and helpful. I don’t know much about insurance, and the language barrier makes things even harder, but she explained everything patiently and really cared."
We responded:
"Thank you so much for taking the time to leave this lovely review. I really appreciate it and you. I love "teaching" about insurance and am glad I could help."
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Terry Filicko

November 14, 2025

5  out of  5
rating by Terry Filicko
"I really appreciate the personal touch I get from Suzanne and the other folks at her office. Whenever I've called with a question or to make a claim, I've felt like they know me, understand my situation, and want to do everything they can to help. I've had my home and auto insurance with Suzanne since moving to Columbus in the late 1990s and would definitely recommend her."
We responded:
"Thank you for the wonderful comment. I am touched. We do want to help as much as we can every time you need us. Thank you for taking the time to leave us this review. We appreciate you. "
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Jonda Baldwin

October 15, 2025

5  out of  5
rating by Jonda Baldwin
"Always quick to respond and incredibly helpful!"
We responded:
"Thank you so much for the wonderful 5 star review. I really appreciate the comment. We try very hard to be here for you when you need help with your insurance. We enjoy helping and are so glad you continue to choose us as your insurance agents!"
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Gloria Tenwalde

September 27, 2025

5  out of  5
rating by Gloria Tenwalde
"Suzanne and Heather are wonderful to work with. They truly have your best interests at heart. It is great to work with professionals who are so accommodating and provide excellent quality services. Nice job ladies!"
We responded:
"What a lovely comment and review. I am so thankful that we get to be your agent. Thank you for choosing us to help you with your insurance. Thanks for taking the time to give us a fabulous review."
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Takwe Sindi

September 22, 2025

5  out of  5
rating by Takwe Sindi
"I switched over state farm agency and love Suzanne office. The staff are so sweet and amazing. Very helpful. If i have any issues, they resolve it same. Definitely would be staying with them for a long time."
We responded:
"What lovely compliments! We are so glad you want to stay with us. We're thrilled to have you. Thanks for the wonderful review."
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Jennifer Koma

September 13, 2025

5  out of  5
rating by Jennifer Koma
"Always have great interactions and service! Highly recommend!"
We responded:
"Thank you so much for giving us 5 stars! We love helping with your insurance."
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Sam Jacob

September 5, 2025

5  out of  5
rating by Sam Jacob
"Suzanne and team have taken care of all our insurance needs for several years now. They are very knowledgeable and are quick to respond whenever we have had questions."
We responded:
"You are so kind. Thank you for leaving us a great review. We really appreciate it and you! We are always happy to answer your insurance questions and help any way we can."
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maedaecutie

August 31, 2025

5  out of  5
rating by maedaecutie
"Always so helpful and fast with getting back to me about anything. I've moved to other states and back and will always go with Suzanne and Heather. They are the best 🙌🏼"
We responded:
"I am so glad that we can be here for you each time you return to Ohio. We love helping you with your insurance. Thank you for the 5 star review and the kind words. "
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Kristen Kirk

August 29, 2025

5  out of  5
rating by Kristen Kirk
"I have known Suzanne and Heather since I was a kid! My parents have been going through State Farm and more specifically Suzanne Rizer for the last 30+ years! I always love when I have that personal experience, they even send me birthday cards! When I need Suzanne or Heather they are always there and know how to keep me calm in situations where I have to call them! Thank you both for the years of making me feel not only like part of your family but also safe when I’m behind the wheel!"
We responded:
"Thank you, thank you for such a touching and personal comment and 5 star review. We feel the same about you and your parents. We're very happy to help any time you call about your insurance so never hesitate to reach out to us! "
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Prime Focus

August 2, 2025

5  out of  5
rating by Prime Focus
"We've been with them for many years for both home and auto. Always responsive and happy to answer any questions."
We responded:
"Thank you so much for the 5 star review and the compliments. We are always happy to answer insurance questions so reach out anytime. We're glad to be here for you."
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Jay Land

July 20, 2025

5  out of  5
rating by Jay Land
"Suzanne and her staff have provided excellent service and have been very responsive to my insurance needs for many years now."
We responded:
"Thank you for the very nice 5 star review and comment. It has been my pleasure to help you with your insurance for all these, many years. "
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Carlos Salgado

July 18, 2025

5  out of  5
rating by Carlos Salgado
"I have been with State Farm since I was first added to my parent’s family plan 10 years ago. Since then Ive gotten my own plan changing agents a couple times as I’ve moved. Each time with varying levels of experiences. So far Heather has easily been one of the best agents Ive had the pleasure work with. She is always so vigilant and caring, always taking the time and effort to make any situation seamless. Every time I call Im always left with the same thought “Huh that was easy”"
We responded:
"We truly appreciate the compliment! You are a wonderful customer and we are always happy to help in any way we can. Don't hesitate to contact us anytime. "
Profile photo of Alan Cline

Alan Cline

July 12, 2025

5  out of  5
rating by Alan Cline
"I have used Rizer's agency only a few times, but whenever I call, Heather will give me quick, responsive, and competent service. I compared State Farm with other insurance agencies and have chosen Suzanne Rizer's agency."
We responded:
"I'm glad you don't have to call us too often but we are always so pleased when you do. It is a pleasure to talk with you and help you with your insurance needs. Thanks for the great 5 star review. I really appreciate it. "
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Blair Suter

July 12, 2025

5  out of  5
rating by Blair Suter
"Suzanne and Heather are so wonderful. They are easy to work with, knowledgeable and kind. We’ve been with them through several new cars and homes and they make the insurance process easy and seamless."
We responded:
"Thank you for taking the time to not only give us 5 stars but to also write such a nice compliment! We're just so glad you continue to trust us with your insurance. We love helping and enjoy talking with you anytime."
Profile photo of Verla Campbell

Verla Campbell

July 4, 2025

5  out of  5
rating by Verla Campbell
"Knowledgeable, friendly, and truly like a good neighbor. It's not just a slogan."
We responded:
"Thank you for the 5 stars and the beautifully phrased comment. I truly appreciate it. I'm so glad you picked us to help you with your insurance needs. "
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Lisa Blake

June 20, 2025

5  out of  5
rating by Lisa Blake
"We have been with Suzanne Rizer for over 40 years! She has always taken good care of all our insurance needs!"
We responded:
"I have loved knowing your parents, you and now your children. It is an honor to help you all with your insurance needs! Thank you for the lovely review."
Profile photo of Rodney Wilson

Rodney Wilson

June 20, 2025

5  out of  5
rating by Rodney Wilson
"When my wife and I relocated to Ohio, from Chicago, we left our wonderful long time State Farm agent. I thought we wouldn’t find another agent just as helpful, friendly and knowledgeable that would make us feel like family. But when we started working with Suzanne and her wonderful staff, we found a Winner!!! Suzanne and her staff are very passionate and professional!!! Always willing to help and answer any question my wife and I might have…..we are truly lucky to have Suzanne and her staff handling our insurance needs!!! Thank you!!!"
We responded:
"Thank you for such a beautifully expressed and worded review. I still remember you said I looked like a happy person. We are happy to help in any way we can. Thanks for choosing us as your insurance agents"